Website Terms of Use

Effective Date: August 4, 2026

PLEASE READ THESE TERMS AND CONDITIONS OF USE (“TERMS”) CAREFULLY. BY ACCESSING THIS WEBSITE AND ANY PAGES OR MATERIALS CONTAINED IN THIS WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS SET FORTH BELOW. IF YOU DO NOT AGREE TO ALL OF THE TERMS SET FORTH BELOW, PLEASE DO NOT ACCESS THIS WEBSITE OR ANY ASSOCIATED PAGES OR MATERIALS.

These Terms constitute a legally binding agreement between you and ICG, carrying on business as Print-Tech and/or ICG, referred to in these Terms as “Print-Tech,” “ICG,” “we,” “us,” or “our.”

These Terms apply to:

The website located at print-tech.net;
Any associated webpage, customer portal, quotation form, artwork-upload form, order form, payment page, or online service operated by Print-Tech;
Requests for quotations submitted through the Website;
Orders placed or paid for through the Website;
Orders initiated through the Website and subsequently confirmed by telephone, email, written quotation, purchase order, proof approval, invoice, or other written communication; and
All content, information, materials, features, and services made available through the Website.

In these Terms, “Website” means print-tech.net and all associated pages and online functions. “Customer,” “you,” and “your” mean the person accessing the Website or the individual or organization requesting, purchasing, or receiving products or services from Print-Tech.

1. Acceptance of these Terms

By accessing or using the Website, submitting a request for quotation, uploading a file, approving a proof, creating an account, placing an order, making a payment, or otherwise using a Website service, you confirm that:

You have read and understood these Terms;
You agree to be bound by these Terms;
You agree to comply with all applicable laws and regulations;
The information you provide is complete and accurate; and
Where you act for a company, organization, partnership, association, government body, or another person, you have authority to bind that party to these Terms.

If you do not have such authority, you may be personally responsible for obligations arising from your use of the Website or submission of an order.

2. Related policies and order documents

These Terms should be read together with the following documents, where applicable:

Print-Tech’s Refund and Returns Policy;
Print-Tech’s Privacy Policy;
Any written quotation;
Any order confirmation;
Any invoice;
Any purchase order accepted by Print-Tech;
Any artwork specifications or file-preparation requirements;
Any approved proof;
Any shipping or delivery terms;
Any promotion-specific conditions; and
Any other written terms expressly accepted by Print-Tech and the Customer.

Together, these documents form the agreement governing the applicable order.

If there is an inconsistency among these documents, the following order of precedence will normally apply:

A written agreement signed by Print-Tech and the Customer;
A written quotation or order confirmation issued by Print-Tech;
The final proof and specifications approved by the Customer;
The Refund and Returns Policy;
These Terms;
Other Website content.

A customer purchase order or similar document does not replace or modify these Terms unless Print-Tech expressly agrees to the change in writing.

3. Eligibility and authority

You must have reached the age of majority in your province, territory, state, or country to enter into a binding purchase agreement through the Website.

A person who has not reached the applicable age of majority may browse the Website only under the supervision of a parent or legal guardian. An order submitted by a minor must be approved and placed by a parent, guardian, or other adult legally authorized to enter into the transaction.

Where an order is placed for a business or organization, the person submitting the order represents that they are authorized to:

Request quotations;
Approve specifications and proofs;
Submit customer content;
Authorize production;
Make or authorize payment; and
Bind the business or organization to the order.

4. Changes to these Terms

Print-Tech may revise these Terms from time to time by posting an updated version on the Website.

The revised Terms will become effective on the date stated at the beginning of the updated document. Continued use of the Website after that date constitutes acceptance of the revised Terms.

The version of the Terms that applies to an order will normally be the version in effect when the order was placed or accepted, unless:

The parties agree otherwise in writing;
A later version is more favourable to the Customer; or
A change is required by applicable law.

You should review these Terms periodically and before placing an order.

5. Permitted use of the Website

Print-Tech grants you a limited, revocable, non-exclusive, non-transferable right to access and use the Website for lawful personal or business purposes connected with learning about, requesting, purchasing, or managing Print-Tech products and services.

You may:

View publicly available Website content;
Request information or a quotation;
Submit legitimate project details;
Upload artwork for an actual or proposed print order;
Review or approve a proof;
Place or pay for an authorized order;
Contact customer service; and
Print or retain reasonable copies of order-related documents for your records.

No ownership rights in the Website or its content are transferred to you.

6. Prohibited use

You must not use the Website:

For any unlawful, fraudulent, deceptive, defamatory, abusive, threatening, or harmful purpose;
To impersonate another person or misrepresent your identity, authority, affiliation, or payment authorization;
To submit false billing, shipping, account, order, or contact information;
To use a payment card or account without the cardholder’s or account holder’s authorization;
To test stolen, invalid, or unauthorized payment credentials;
To introduce malware, viruses, malicious code, ransomware, spyware, or other harmful technology;
To obtain unauthorized access to the Website, a server, account, payment system, database, network, or customer information;
To bypass or interfere with security, authentication, access-control, fraud-prevention, or rate-limiting measures;
To overload, disrupt, damage, or impair the Website or its infrastructure;
To scrape, crawl, harvest, index, copy, or extract Website data through automated means without written permission;
To reverse engineer, decompile, disassemble, or attempt to derive source code from Website software;
To remove or alter copyright, trademark, ownership, or legal notices;
To collect personal information about other users;
To submit unsolicited advertising, spam, chain messages, or misleading communications;
To infringe another person’s copyright, trademark, privacy, publicity, contractual, moral, or other rights; or
To help another person perform any prohibited activity.

Print-Tech may investigate suspected misuse and may preserve or disclose relevant information where reasonably necessary to protect the Website, customers, Print-Tech, payment processors, service providers, or the public, or to comply with legal obligations.

7. Website information

Print-Tech makes reasonable efforts to keep Website information accurate and current. However, Website information may occasionally contain:

Typographical errors;
Outdated information;
Incorrect prices;
Incomplete specifications;
Image or colour differences;
Availability errors;
Technical inaccuracies; or
Other omissions.

Website content is provided for general information and does not constitute a binding quotation, production commitment, delivery guarantee, or professional advice unless expressly confirmed in writing by Print-Tech.

A product image is illustrative and may not reproduce the precise colour, texture, scale, paper, material, finish, or appearance of the finished product.

Print-Tech may correct errors, update information, change specifications, discontinue products, or cancel an affected order where information was materially incorrect. Where payment has already been collected for an order that Print-Tech cancels because of its own pricing or availability error, the amount collected for the cancelled portion will be returned through the original payment method.

8. Requests for quotations

A quotation request submitted through the Website is a request for information and does not create an obligation for Print-Tech to accept or produce the proposed order.

A quotation is based on the information supplied by the Customer, including:

Product type;
Quantity;
Finished size;
Page count;
Artwork condition;
Paper or material;
Ink or colour requirements;
Coating;
Binding;
Finishing;
Packaging;
Mailing or fulfilment requirements;
Delivery location;
Turnaround; and
Other project specifications.

A quotation may be revised if the supplied information is incomplete or inaccurate, or if the final files, artwork, specifications, quantities, delivery requirements, or production conditions differ from those originally described.

Unless otherwise stated, a quotation:

Is expressed in Canadian dollars;
Excludes applicable taxes;
Excludes delivery, brokerage, customs, duties, mailing, storage, special handling, and other charges unless specifically included;
Is valid only for the period stated in the quotation;
Is subject to material availability and production capacity; and
May be withdrawn before acceptance.

9. Order formation and acceptance

Submitting an order or payment does not necessarily mean that Print-Tech has accepted the order.

An order is accepted when Print-Tech provides a written confirmation, accepts payment or a required deposit, authorizes production, or otherwise clearly communicates acceptance.

An automated email acknowledging receipt of a request or payment may confirm only that the submission was received. It does not necessarily confirm:

Artwork suitability;
Product availability;
Production feasibility;
Delivery timing;
Price accuracy;
Legal acceptability of submitted content; or
Final acceptance of the order.

Print-Tech may refuse or cancel an order before production for reasons including:

Product or material unavailability;
Pricing or Website error;
Suspected fraud or unauthorized payment;
Unacceptable credit risk;
Technical or production infeasibility;
Insufficient or defective artwork;
Unlawful or prohibited content;
Missed approvals or deadlines;
Customer breach of these Terms; or
Circumstances beyond Print-Tech’s reasonable control.

If Print-Tech declines an order after receiving payment, Print-Tech will return the amount collected for work not performed, subject to any authorized charges for work already completed, materials already obtained, or non-recoverable outside services.

10. Prices, currency, taxes, and additional charges

Unless expressly stated otherwise:

All prices are in Canadian dollars;
Applicable federal, provincial, harmonized, or other sales taxes are additional;
Delivery and shipping charges are additional;
Customs duties, brokerage, import charges, and destination taxes are the Customer’s responsibility;
Design, file correction, preflight, proofing, setup, plates, dies, tooling, mailing, storage, rush service, and special handling may be charged separately; and
Prices may change without notice before an order is accepted.

A Customer will be notified where reasonably practicable if additional work or cost is required because submitted files or specifications differ materially from the quotation.

Print-Tech is not obligated to perform additional work until the Customer has approved the additional charge.

11. Payment terms

The Customer must pay all amounts when due under the applicable quotation, order confirmation, invoice, or payment schedule.

Print-Tech may require:

Full payment before production;
A deposit before production;
Payment before shipment or pickup;
Progress payments;
Payment through an approved credit account; or
Another payment arrangement confirmed in writing.

By submitting payment information, you represent that:

You are authorized to use the selected payment method;
The billing information is accurate;
The payment is for a genuine order;
Sufficient funds or credit are available; and
Print-Tech and its payment processor may authorize and process the transaction.

The Customer remains responsible for the order even where payment is submitted by another person on the Customer’s behalf.

Print-Tech may delay or suspend production, shipping, delivery, or release of products until payment has been confirmed.

An authorization from a card issuer does not guarantee final payment. The Customer remains responsible for unpaid, reversed, disputed, or charged-back amounts where the transaction was properly authorized and the products or services were supplied in accordance with the order.

Print-Tech does not generally receive or store complete payment-card details when payment is processed through a third-party payment provider. Payment transactions may be subject to the provider’s own terms and privacy practices.

12. Payment verification and fraud prevention

Print-Tech may use reasonable measures to verify an order and prevent fraud, including:

Verifying billing or shipping information;
Requesting proof of identity or authority;
Requesting confirmation from the cardholder;
Requiring a different payment method;
Delaying production or shipment while verification occurs;
Limiting quantities or transaction values;
Cancelling suspicious orders; or
Providing relevant transaction information to payment processors, card issuers, fraud-prevention providers, or law-enforcement authorities as permitted by law.

Print-Tech is not responsible for delay caused by a reasonable payment or identity-verification review.

13. Customer accounts

Where account functionality is available, you are responsible for:

Providing accurate registration information;
Maintaining the confidentiality of passwords and access credentials;
Preventing unauthorized use of your account;
Restricting access to devices used to access the account; and
Notifying Print-Tech promptly of suspected unauthorized access.

You are responsible for activity carried out through your account unless the activity resulted solely from a security failure attributable to Print-Tech.

Print-Tech may suspend or close an account that is inactive, compromised, fraudulent, used unlawfully, or used in breach of these Terms.

14. Customer artwork and project information

The Customer is responsible for supplying complete, accurate, properly prepared, and production-ready content, unless Print-Tech has agreed to provide design or file-preparation services.

Customer-supplied content may include:

Text;
Artwork;
Photographs;
Illustrations;
Logos;
Trademarks;
Fonts;
Designs;
Layouts;
Data files;
Mailing lists;
Variable data;
Barcodes;
QR codes;
Names and addresses;
Legal notices; and
Other files or instructions.

The Customer is responsible for checking:

Spelling;
Grammar;
Names;
Addresses;
Telephone numbers;
Email addresses;
Website addresses;
Dates;
Prices;
Product claims;
Legal wording;
Page sequence;
Dimensions;
Resolution;
Bleed;
Margins;
Image quality;
Colour settings;
Font inclusion;
Data accuracy; and
All other content and technical requirements.

Print-Tech may identify apparent issues as a courtesy but is not obligated to detect or correct every error in customer-supplied content.

15. Customer representations concerning submitted content

By submitting content to Print-Tech, the Customer represents and warrants that:

The Customer owns the content or has all licences, permissions, releases, and authority required to use and reproduce it;
Print-Tech’s possession, processing, printing, finishing, and delivery of the content will not infringe another person’s rights;
Any personal information contained in the content was collected and disclosed lawfully;
Any person whose image, name, likeness, testimonial, or personal information appears in the content has provided any consent required by law;
The content is accurate where accuracy is legally or commercially required;
The content does not contain unlawful, defamatory, fraudulent, hateful, threatening, harassing, obscene, or otherwise prohibited material; and
The content complies with applicable advertising, contest, labelling, privacy, copyright, trademark, consumer-protection, and other laws.

Print-Tech’s acceptance or production of content does not constitute legal approval, endorsement, or confirmation that the content complies with the law.

The Customer should obtain independent legal advice where content includes regulated claims, contractual wording, contests, promotions, health claims, financial claims, official notices, labels, packaging, or other legally sensitive material.

16. Licence to use customer content

The Customer retains ownership of customer-supplied content.

The Customer grants Print-Tech and its employees, contractors, production partners, carriers, mailing providers, hosting providers, and other authorized service providers a limited, non-exclusive licence to:

Receive;
Store;
Review;
Process;
Modify for technical production purposes;
Reproduce;
Print;
Finish;
Package;
Ship;
Deliver; and
Otherwise use

the content only as reasonably necessary to quote, prepare, produce, fulfil, support, document, or resolve the order.

This licence ends when the content is no longer reasonably required for those purposes, subject to legitimate backup, record-retention, dispute-resolution, accounting, and legal requirements.

Print-Tech will not use customer content in its portfolio, advertising, or promotional materials without permission where such permission is reasonably required.

17. Prohibited or refused content

Print-Tech may refuse, suspend, or cancel work involving content that it reasonably believes:

Violates applicable law;
Infringes intellectual-property rights;
Violates privacy, publicity, or personality rights;
Is defamatory or fraudulent;
Promotes unlawful discrimination, hatred, violence, or harassment;
Misrepresents an official document, credential, licence, cheque, currency, certificate, ticket, identification document, or security instrument;
Is intended to facilitate deception or impersonation;
Contains unauthorized confidential information;
Creates an unreasonable safety, legal, reputational, or operational risk; or
Violates a service provider’s acceptable-use requirements.

Print-Tech is not required to explain a decision to refuse content where doing so could compromise security, privacy, fraud prevention, or a legal investigation.

The Customer remains responsible for authorized work already completed and non-recoverable costs incurred before an order is refused or cancelled because of customer-supplied content.

18. Proofs and approvals

Where Print-Tech provides a proof, production will normally proceed only after approval.

The Customer must carefully review the proof for:

Text and spelling;
Contact information;
Dates and numbers;
Page order;
Size and orientation;
Image and logo placement;
Cropping;
Bleed and margins;
Colour designation;
Paper, material, coating, binding, and finishing;
Barcodes, QR codes, and variable information; and
Any other specification shown or described.

Approval may be communicated through:

An online approval function;
Email;
Signed documentation;
Written message;
Payment following presentation of the proof;
Purchase order; or
Another method accepted by Print-Tech.

Once a proof has been approved, the Customer accepts responsibility for errors visible in that proof.

A request to change an approved proof may:

Delay production;
Require a new proof;
Result in additional charges;
Require new materials or setup; or
Be impossible if production has already begun.

Print-Tech is responsible for producing the order materially in accordance with the final approved proof and confirmed specifications, subject to reasonable commercial printing tolerances.

19. Files, storage, and archiving

The Customer should retain its own complete backup of every file submitted to Print-Tech.

Print-Tech is not a permanent file-storage or archival service. Print-Tech may retain or delete customer files according to operational, security, legal, and storage requirements.

Print-Tech does not guarantee that:

Submitted files will be preserved indefinitely;
Previous files will remain usable;
Fonts or linked assets will remain available;
Archived files will be compatible with future software;
A previous order can be reproduced identically; or
Deleted files can be recovered.

A repeat order remains subject to current pricing, materials, equipment, software, production methods, and availability.

20. Colour, materials, samples, and production tolerances

Commercial printing involves normal variation.

The Customer acknowledges that differences may occur between:

Screen colours and printed colours;
Desktop proofs and commercial output;
Digital and offset printing;
Coated and uncoated stocks;
Different paper or material lots;
Pantone, process, and device-generated colours;
Separate production runs;
Samples and final production;
Previous and repeat orders; and
Printed products viewed under different lighting.

Unless Print-Tech expressly agrees in writing to a defined colour standard, a monitor image, office printout, or previous order is not a guaranteed colour reference.

Reasonable commercial variations may also occur in:

Cutting;
Folding;
Scoring;
Registration;
Alignment;
Binding;
Lamination;
Coating;
Perforation;
Die-cutting;
Paper;
Material;
Thickness;
Texture;
Opacity; and
Finished quantity.

Where an exact tolerance, colour, stock, material, or finish is essential, the Customer must disclose that requirement before accepting the quotation and obtain Print-Tech’s written agreement.

21. Quantities

Printed quantities may be subject to reasonable commercial overrun or underrun unless the quotation expressly guarantees an exact quantity.

Where an overrun or underrun is permitted, billing may be adjusted according to the quotation or customary commercial practice.

A Customer requiring an exact quantity must obtain written confirmation before production.

22. Production and turnaround times

Production and turnaround times are estimates unless Print-Tech expressly provides a written guarantee.

A production period normally begins only after Print-Tech has received:

Final production-ready files;
All required instructions;
Final proof approval;
Required payment or deposit;
Required mailing data or materials; and
Any other information needed to proceed.

A Customer delay in providing any required item may change the production or delivery date.

Rush service is subject to availability and may require an additional charge. Acceptance of a rush charge does not make Print-Tech responsible for delays caused by circumstances outside its reasonable control.

23. Shipping, delivery, pickup, and risk

The Customer is responsible for providing a complete and accurate delivery address and contact information.

Delivery dates supplied by Print-Tech or a carrier are estimates unless a guaranteed service has been expressly confirmed in writing.

Print-Tech may use third-party carriers or delivery services. Carrier terms and limitations may apply.

The Customer is responsible for:

Inspecting packages promptly;
Reporting visible damage within the period stated in the Refund and Returns Policy;
Retaining damaged products and packaging;
Providing photographs or documentation;
Ensuring that someone is available to receive delivery where required; and
Collecting pickup orders within the period communicated by Print-Tech.

Additional costs caused by an incorrect address, refused delivery, missed delivery, redirection, return shipment, storage, or reshipment may be charged to the Customer.

Risk of loss passes as determined by applicable law and the agreed delivery terms. Print-Tech will nevertheless assist with a reasonable carrier claim where Print-Tech arranged the shipment and the Customer complies with the claim requirements.

24. Mailing and fulfilment services

Where Print-Tech provides mailing, distribution, or fulfilment support, the Customer is responsible for:

Supplying accurate and lawfully obtained mailing data;
Ensuring that the mailing is legally permitted;
Ensuring that required consents have been obtained;
Reviewing names, addresses, quantities, segmentation, and variable data;
Meeting applicable postal requirements;
Paying postage and related charges when due; and
Approving final mailing instructions.

Postal acceptance, delivery dates, response rates, recipient behaviour, and returned-mail rates are outside Print-Tech’s control and are not guaranteed.

Once a mailing has been released to a postal or delivery provider, it ordinarily cannot be recalled or changed.

25. Order changes and cancellation

A request to change or cancel an order must be submitted immediately and is not effective until Print-Tech confirms acceptance in writing.

An order cannot normally be cancelled after:

Artwork or design work has begun;
A proof has been prepared or approved;
Materials have been ordered or allocated;
Plates, dies, tooling, setup, programming, or imposition has begun;
Production has begun;
Finishing or packaging has begun;
Outside services have been ordered;
Mailing work has begun; or
The order has shipped or been prepared for pickup.

Where Print-Tech voluntarily accepts a cancellation, the Customer remains responsible for:

Design and artwork work;
Proofing;
Setup;
Materials;
Plates, dies, or tooling;
Work already completed;
Outside services;
Administrative costs;
Non-recoverable payment-processing expenses where legally permitted; and
Other committed or non-recoverable costs.

26. Refunds, returns, defects, and replacements

All refunds, returns, defect claims, replacements, shipping-damage claims, and order-shortage claims are governed by Print-Tech’s separate Refund and Returns Policy, which forms part of these Terms.

The following summary is provided for convenience only:

Sales are generally final;
Custom and personalized products are non-returnable;
Non-defective products are not eligible for return or refund;
A confirmed defective product will normally be replaced;
Claims must be submitted within the applicable reporting period;
Return authorization is required;
Print-Tech must have a reasonable opportunity to inspect the claimed defect; and
Any authorized card refund will be issued to the same card used for the original transaction.

If the summary conflicts with the Refund and Returns Policy, the full Refund and Returns Policy governs.

Nothing in these Terms limits any right or remedy that cannot lawfully be excluded.

27. Promotions, coupons, and discounts

A promotion, coupon, or discount:

Is valid only during the stated period;
Is subject to stated eligibility requirements;
May be limited to one use per Customer, account, household, business, or order;
Has no cash value;
Cannot normally be combined with another promotion;
Cannot be applied retroactively;
May exclude taxes, shipping, postage, design, rush charges, special materials, outside services, and certain products;
May be withdrawn or corrected where published in error; and
May be refused where misuse, duplication, or fraud is suspected.

A percentage discount applies only to eligible charges identified by Print-Tech.

28. Electronic communications and records

By using the Website or submitting an order, you consent to receive order-related communications electronically, including:

Quotation responses;
Proofs;
Approval requests;
Invoices;
Payment confirmations;
Production updates;
Shipping notices;
Policy notices;
Customer-service communications; and
Copies of applicable transaction documents.

Electronic communications satisfy any legal requirement that a communication be in writing to the extent permitted by law.

You are responsible for maintaining a valid email address and reviewing communications sent to it.

Print-Tech may retain electronic records of:

Acceptance of these Terms;
Orders;
Proof approvals;
Payments;
Communications;
Delivery;
Refunds;
Defect claims; and
Other transaction information.

29. Marketing communications

Order-related and service communications are separate from promotional marketing.

Where required, Print-Tech will obtain the consent necessary to send commercial electronic messages. Promotional communications should identify the sender and include an unsubscribe mechanism.

You may withdraw consent to promotional communications by using the unsubscribe method provided in the message or by contacting Print-Tech.

Withdrawing marketing consent will not prevent Print-Tech from sending communications reasonably necessary to:

Respond to an inquiry;
Provide a quotation;
Process an order;
Deliver a proof;
Confirm payment;
Provide production or shipping information;
Address a customer-service concern;
Provide a legally required notice; or
Complete an existing transaction.

30. Privacy

Print-Tech’s collection, use, retention, safeguarding, and disclosure of personal information are governed by its Privacy Policy and applicable law.

By using the Website, you acknowledge that information may be processed by service providers involved in:

Website hosting;
Email;
File transfer;
Payment processing;
Fraud prevention;
Production;
Delivery;
Mailing;
Analytics;
Customer support; and
Information technology.

The Customer must not submit personal information about another person unless the Customer has lawful authority to do so.

The Privacy Policy should be reviewed before submitting personal information, artwork, mailing data, or payment information.

31. Website security

Print-Tech uses reasonable administrative, technical, and organizational safeguards appropriate to the Website and the nature of the information processed.

However, no Internet transmission, email, online payment, file upload, or electronic storage system can be guaranteed to be completely secure or error-free.

You are responsible for:

Using secure devices and networks;
Protecting account credentials;
Scanning files for malicious code;
Avoiding transmission of unnecessary sensitive information; and
Contacting Print-Tech promptly if you suspect unauthorized activity.

Do not send complete payment-card information through ordinary email unless Print-Tech has expressly provided an approved secure method.

32. Intellectual property in the Website

The Website and its contents are owned by or licensed to Print-Tech and are protected by applicable intellectual-property laws.

Protected content may include:

Text;
Graphics;
Photographs;
Illustrations;
Logos;
Trade names;
Product descriptions;
Page layouts;
Designs;
Software;
Databases;
Videos;
Downloadable materials; and
Other Website content.

Except for the limited right to use the Website under these Terms, you may not copy, reproduce, modify, publish, distribute, transmit, display, sell, license, create derivative works from, or commercially exploit Website content without prior written permission.

“Print-Tech,” “ICG,” associated logos, and related branding may be trademarks or trade names of Print-Tech or their respective owners. No licence to use those marks is granted except as expressly authorized in writing.

33. Feedback and suggestions

Where you voluntarily submit an idea, suggestion, improvement, review, comment, or other feedback about the Website or Print-Tech’s services, you grant Print-Tech a non-exclusive, worldwide, royalty-free right to use that feedback for legitimate business purposes.

This provision does not transfer ownership of customer artwork submitted for an order.

Print-Tech is not obligated to use, compensate you for, or maintain the confidentiality of unsolicited feedback unless confidentiality was agreed to in writing before submission.

34. Third-party websites and services

The Website may contain links to or integrations with third-party services, including:

Payment processors;
Social-media services;
Mapping services;
Delivery providers;
File-transfer providers;
Analytics services; and
External websites.

A link or integration does not necessarily constitute endorsement.

Print-Tech does not control and is not responsible for a third party’s:

Content;
Availability;
Security;
Accuracy;
Products;
Services;
Terms;
Privacy practices; or
Conduct.

Your use of a third-party service may be governed by separate terms between you and that provider.

35. Website availability

Print-Tech may modify, suspend, restrict, or discontinue any part of the Website without notice.

The Website may be unavailable because of:

Maintenance;
Updates;
Equipment failure;
Hosting failure;
Internet interruption;
Cybersecurity events;
Power failure;
Third-party service interruption;
Excessive traffic;
Legal requirements; or
Events beyond Print-Tech’s reasonable control.

Print-Tech does not guarantee continuous, uninterrupted, secure, or error-free access to the Website.

36. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

PRINT-TECH DISCLAIMS ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS RELATING TO THE WEBSITE, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF:

MERCHANTABILITY;
FITNESS FOR A PARTICULAR PURPOSE;
TITLE;
NON-INFRINGEMENT;
ACCURACY;
AVAILABILITY;
SECURITY; AND
ERROR-FREE OPERATION.

PRINT-TECH DOES NOT WARRANT THAT:

THE WEBSITE WILL MEET EVERY USER’S REQUIREMENTS;
WEBSITE ACCESS WILL BE UNINTERRUPTED;
ALL ERRORS WILL BE CORRECTED;
FILE UPLOADS WILL ALWAYS BE SUCCESSFUL;
WEBSITE CONTENT WILL ALWAYS BE CURRENT; OR
THE WEBSITE OR ITS SERVERS WILL BE FREE OF HARMFUL COMPONENTS.

These disclaimers do not exclude warranties or conditions that cannot lawfully be excluded.

Product-specific obligations are governed by the accepted order, the Refund and Returns Policy, and applicable law.

37. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PRINT-TECH AND ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL LOSS ARISING FROM OR CONNECTED WITH:

USE OR INABILITY TO USE THE WEBSITE;
WEBSITE INTERRUPTION OR ERROR;
LOSS OR CORRUPTION OF DATA;
UNAUTHORIZED ACCOUNT ACCESS;
RELIANCE ON WEBSITE INFORMATION;
CUSTOMER-SUPPLIED CONTENT;
DELAYED PRODUCTION OR DELIVERY;
THIRD-PARTY SERVICES;
LOST BUSINESS;
LOST SALES;
LOST PROFIT;
LOST OPPORTUNITY;
LOST GOODWILL;
EVENT COSTS;
ADVERTISING OR MAILING COSTS; OR
THIRD-PARTY CLAIMS.

Where Print-Tech is found liable in connection with a particular order, Print-Tech’s total aggregate liability will, to the fullest extent permitted by law, not exceed the amount actually paid to Print-Tech for the portion of the order giving rise to the claim.

Where liability relates solely to use of the Website and not to a paid order, Print-Tech’s total aggregate liability will not exceed CAD $100.

These limitations apply regardless of the legal theory asserted, including contract, negligence, tort, statutory duty, or otherwise, but do not apply to:

Fraud or fraudulent misrepresentation by Print-Tech;
Wilful misconduct;
Liability that cannot lawfully be limited; or
A mandatory statutory right or remedy.

38. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Print-Tech and its owners, directors, officers, employees, contractors, agents, affiliates, and service providers from claims, losses, liabilities, damages, judgments, penalties, costs, and reasonable legal expenses arising from:

Customer-supplied content;
An allegation that customer content infringes another person’s rights;
Your breach of these Terms;
Your unlawful use of the Website;
Your misuse of another person’s personal information;
Your lack of authority to place an order or approve content;
False or misleading information supplied by you;
Your violation of applicable law; or
A product claim, representation, promotion, or statement contained in customer-supplied material.

This provision does not require a consumer to indemnify Print-Tech to the extent such an obligation is prohibited by applicable consumer-protection law.

Print-Tech may assume control of the defence of a claim covered by this section, and you agree to provide reasonable cooperation.

39. Force majeure

Print-Tech is not responsible for delay or failure caused by events beyond its reasonable control, including:

Fire;
Flood;
Severe weather;
Natural disaster;
Epidemic or public-health emergency;
War;
Terrorism;
Civil unrest;
Government order;
Labour disruption;
Utility interruption;
Telecommunications failure;
Cyberattack;
Equipment breakdown;
Transportation disruption;
Carrier delay;
Supplier failure;
Material shortage;
Postal disruption; or
Failure of a third-party service provider.

Print-Tech may extend the applicable schedule, substitute a reasonably comparable material or process with Customer approval where appropriate, suspend the order, or cancel the affected portion.

Where an affected order is cancelled, the Customer remains responsible for completed work and non-recoverable costs, and Print-Tech will return any remaining amount paid for work that will not be performed.

40. Suspension and termination

Print-Tech may suspend or terminate Website access, an account, a quotation, or an order where:

These Terms are breached;
Payment is overdue, reversed, or disputed;
Fraud or unauthorized activity is suspected;
The Website or another person may be at risk;
Submitted content is unlawful or prohibited;
Required information or approval is not provided;
The Customer behaves abusively or threateningly toward staff or service providers;
Continued performance may violate law; or
Suspension is reasonably necessary to protect Print-Tech’s legitimate interests.

Termination does not affect rights, payment obligations, liabilities, or remedies that arose before termination.

Sections concerning intellectual property, customer content, payment, disclaimers, liability, indemnification, governing law, and other provisions that by their nature should survive will remain in effect.

41. Consumer rights

Nothing in these Terms excludes, restricts, or replaces a right, warranty, condition, or remedy that cannot lawfully be excluded or restricted under applicable consumer-protection legislation.

Where these Terms conflict with a mandatory legal requirement, the mandatory requirement applies to the extent of the conflict.

Some provisions may apply differently depending on whether the Customer purchases for personal, family, household, business, trade, resale, government, or organizational purposes.

42. Governing law and jurisdiction

These Terms and disputes arising from the Website or an order are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law rules.

Subject to any mandatory right available under applicable law, the parties submit to the exclusive jurisdiction of the courts located in Ontario.

Nothing in this section prevents Print-Tech from seeking urgent injunctive or protective relief in another jurisdiction where reasonably necessary to protect its rights, confidential information, systems, or intellectual property.

43. Notices

Print-Tech may provide notices by:

Posting them on the Website;
Sending them to the email address associated with an inquiry, account, or order;
Including them with an invoice, quotation, proof, or order confirmation; or
Using another reasonable communication method.

A Customer notice concerning an order should be sent to the contact information stated below and should identify the applicable quotation, invoice, purchase order, or order number.

44. Assignment

You may not assign or transfer your rights or obligations under these Terms without Print-Tech’s prior written consent.

Print-Tech may assign these Terms or an order in connection with a merger, restructuring, financing, sale of business, sale of assets, or transfer to an affiliate or successor, subject to applicable law.

45. Waiver

A failure or delay by Print-Tech in enforcing a right does not waive that right.

A waiver is effective only if made in writing by an authorized representative of Print-Tech and applies only to the specific matter identified.

46. Severability

If a provision of these Terms is found invalid, illegal, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable where possible.

The remaining provisions will continue in effect.

47. Entire agreement

These Terms, together with the applicable policies, quotation, order confirmation, approved proof, invoice, and other accepted order documents, constitute the entire agreement concerning the Website and the applicable order.

They replace prior discussions, communications, representations, and understandings concerning the same subject matter, except in cases of fraud or where applicable law provides otherwise.

48. No third-party beneficiaries

Except for persons expressly protected by the disclaimer, limitation-of-liability, or indemnification provisions, these Terms do not give rights or remedies to any person who is not a party to the applicable agreement.

49. Headings and interpretation

Headings are provided for convenience and do not affect interpretation.

The words “including” and “includes” mean “including without limitation.”

A reference to written communication includes email and other retrievable electronic communication.

Words in the singular include the plural and vice versa where the context requires.

50. Contact information

Questions concerning these Terms, the Website, an order, billing, or customer service may be directed to:

ICG
Carrying on business as Print-Tech / ICG

910 Rowntree Dairy Road, Unit 4
Woodbridge, Ontario L4L 5W4
Canada

Telephone: 905-851-7222
Email: contact_us@innercirclegroup.org
Website: print-tech.net

Please include the applicable quotation, invoice, purchase order, or order number when contacting Print-Tech about a transaction.