Simple FAQ Template

Technical Questions

arrow Size & Bleed
Files need to be built to the final trim size plus 1/8″ bleed on each side. Extend images that bleed off the document page by an 1/8" (standard).Therefore, if you are ordering a 5 x 7 postcard, the graphic file's size should 5.25″ x 7.25″. When generating the file into the proper format, do not use any crop or printer's marks as these will increase the dimensions of the design file.
arrow Image Resolution
For best printing results, we recommend files to have a resolution of at least 300 dpi. Submitting files with resolution lower than 300 dpi may result in the print turning out pixelated or blurry.
arrow Colour Mode
All full colour artwork and/or images must be saved in CMYK (cyan, magenta, yellow, black) colour mode. While black and white artwork and/or images must be in grayscale colour mode. Files submitted in RGB mode will be converted automatically to CMYK. Converting these to CMYK would cause a shift since they are not of the same colour spectrum.
arrow Safety Zone
Do not place any critical images or text beyond the safety zone, which should be at least 1/8″ within the final trim size. This will ensure that they are well within the finished piece when it is trimmed.
arrow Acceptable File Formats
To maintain the integrity of your files and to ensure the highest printability, we require that your files be submitted as Adobe Acrobat PDF files whenever possible. We can also work with the file formats below. In many cases, we will also need all source graphics and fonts used in the creation of your documents.

.EPS = Encapsulated PostScript File
.AI = Adobe Illustrator
.PSD = Adobe Photoshop
.INDD = Adobe InDesign
.QXD = QuarkXpress 6
.TIF = Tagged Image
.BMP = Bitmap Format
.JPG = Joint Photographic Experts Group Format
.PUB = Microsoft Publisher
.PPT = Microsoft PowerPoint
.DOC = Microsoft Word

You can send us your artwork electronically via e-mail or from our FTP site – or provide it to us on a CD or USB drive.

arrow Values for Rich Black
If you wish to have a rich looking black use: 30% cyan, 10% magenta, 10% yellow and 100% black.
arrow Artwork with Borders
When trimmed, the border should be 1/4″ thick. Therefore, it should be set up to be 3/8″ from the bleed line. There is a cutting tolerance of 1/16″ which may cause uneven borders. We do not recommend borders. However, if they are necessary in your artwork, keep the minimum border thickness to make it possible for us to cut as evenly as possible. We do not guarantee perfect trimming.
arrow Transparancy Issues

Any transparency issue can be resolved before saving your file. To prevent this, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending.

Shadows, Glows, and Transparency - All of these effects will cause transparency problems.


General Questions

arrow What are your working hours?
8.30 am to 5.30 pm, Monday to Friday.
arrow Are you open on weekends?
Sometimes, please call on Thursday/Friday to check availability.
arrow How can I pay my invoice?
Payments may be made in the form of check, credit card or cash. Credit cards payments can be made via phone at 905-851-7222 . We accept MasterCard, Visa and Debit.